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Read Only for Archived tickets - Phản hồi / Feature Request - Deskpro Support

New Feature Request
Read Only for Archiv... Phản hồi
13

Read Only for Archived tickets Collecting Feedback

Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to an Archived Status?
The read-only would be for users that do not have Admin permission only

Comments (2)

Christian
Having the Read-Only feature would preserve the data integrity in tickets so that creating reporting for previous years would be consistent.
Christian
This would prove very useful for reporting if the Read-Only status could be applied to Resolved tickets. It would ensure data integrity with reporting.

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New Feature Request
Read Only for Archiv... Phản hồi

Nhãn

Admin Interface Archive
Tác giả
Christian
Last update
17 thg 11, 2023
Category
Tickets