Official response
Eloise Rea
Hi Zsolt, I’m just reaching out as we are doing a review of open bug reports in Deskpro since the release of Deskpro Horizon. I’ve taken a look into this issue and I can see this should now be fixed in Horizon by this setting in Admin > Channels > Email > Settings.
I’m very sorry for the delay in providing an update here. We have since implemented weekly release cycles and reviews to ensure you are always up to date.