Add Problems & Incidents as triggers - Phản hồi / Feature Request - Deskpro Support
Add Problems & Incidents as triggers Under Review
It would be nice if
1) creating a new problem
2) adding a problem to a ticket
3) removing a problem from a ticket
4) changing the problem of a ticket
5) Closing a problem
6) Number of tickets assigned to a problem
7) Problem Name "contains/regex/..."
are added as trigger criterias.
This way it could be automated, that whenever a ticket is added to a problem, the customer gets an auto response email, that the issue is known and we are working on it.