At present in Deskpro you can set the working hours but you can only set one set of times and select the days. This means, if you work 8-5pm Mon-Fri and 8-12 Sat, you cant set the working hours. Proposal would be selectable working hours next to each day of the week.
Ability to have different working hours for different days of the week - Phản hồi / Feature Request - Deskpro Support
I too would like to see this feature implemented as my Friday working hours are different to my Mon-Thurs working hours.
We'd love to see this implemented as well, as we have agents online Mon-Fri 7am-11pm and weekends 9am-6pm, yet our SLA's based on working hours are failing in Deskpro, making reporting very difficult on the days that there is less coverage on the support desk.