We are extending the use of our ‘Active’ Agent states by rolling the feature out across the entire helpdesk to increase internal visibility and make communication and collaboration in the helpdesk easier.
You can now see the active state for other Agents across the interface, indicated on their avatar by a green ‘Active’ or gray ‘Inactive’ marker.
![Online Agents.png](https://support-attachments.deskpro.com/25964/25963695BCQBJTBQCTGDXXA0-Online-Agents.png)
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