Notify agents more clearly when a new chat has been assigned to them via Round Robin - Geri Bildirim / Feature Request - Deskpro Support

Notify agents more clearly when a new chat has been assigned to them via Round Robin Collecting Feedback

Lynn Palumbo

When using Round Robin for Chat, the designated person who receives the chat in the round robin is not hearing ringing or having the dialog box pop-up. This means that they don't always notice when a new chat has been assigned to them and this impacts our ability to answer active chats in a timely manner.

We'd like there to be a more obvious notification for the agent when chats are assigned via Round Robin.

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Oturum aç
Kayıt ol

New Feature Request

Yazar: Lynn Palumbo
Creation date: 2 Eki 2018
Last update: 17 Kas 2023
Publish date: 2 Eki 2018
Category: Chat

Notify agents more clearly when a new chat has been assigned to them via Round Robin - Geri Bildirim / Feature Request - Deskpro Support

Notify agents more clearly when a new chat has been assigned to them via Round Robin Collecting Feedback

Bir yorum ekle

Etiketler