Light agents - Geri Bildirim / Feature Request - Deskpro Support

Light agents Collecting Feedback

Alex

I think it would be a great idea to create 'Light Agents' An agent that can view and manipulate tickets, but has no customer contact. This allows for developers and QA staff to make notes attached to tickets with all the nitty-gritty details or internal bug tracking (i.e JIRA) so that support can see it, but not the customers. The support can then tweak the wording, to be more customer friendly and send a response back to the customer.

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Adam Smeets

9 yıl önce

Alex, could you control this with permissions out of the box, today?

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New Feature Request

Yazar: Alex
Creation date: 2 Ara 2013
Last update: 2 Ağu 2017
Publish date: 2 Ara 2013
Category: Tickets

Light agents - Geri Bildirim / Feature Request - Deskpro Support

Light agents Collecting Feedback

Yorum (1)

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