Ability for macros to be restricted for teams rather than just everyone or individual agents.
Enabling permissions on macros for Teams - Geri Bildirim / Feature Request - Deskpro Support
I would like to create macros, and have the ability to give multiple agents and teams access. Currently this can only be done at a department level.
Macros can be shared with everyone or limited to self. I would be nice to be able to share macros with a specific team.
Can you please enhance the assignment of macros? I would like to assign macros to teams and departments, just like it is possible to assign snippets or filters to teams. Right now I can only configure usage of macro for 'myself' or 'everyone'.