Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat - Geri Bildirim / Feature Request - Deskpro Support

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Collecting Feedback

Sicaro Burnett

We'd like a report that calculates the Average Total Time for resolved tickets, grouped by agent that does not include tickets that have been on 'hold'.

What I've found is that if a ticket has been on hold, the on hold time is included in the total calculation.

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Oturum aç
Kayıt ol

New Feature Request

Yazar: Sicaro Burnett
Creation date: 4 Eki 2018
Last update: 17 Kas 2023
Publish date: 4 Eki 2018
Category: Reports

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat - Geri Bildirim / Feature Request - Deskpro Support

Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat Collecting Feedback

Bir yorum ekle

Etiketler