Allow users to submit Ticket Satisfaction rating without logging into the User Portal - Geri Bildirim / Feature Request - Deskpro Support

Allow users to submit Ticket Satisfaction rating without logging into the User Portal Collecting Feedback

Roberto Rodriguez

Our support site has SSO enabled, so only logged in users can create tickets from the Portal. However, most of our tickets come by emails from users that do not use the portal.

The problem is that when we request the feedback after the ticket has been resolved, customers are redirected to the SSO login page to access the portal.

We would like it to be possible that the feedback can be accessed without needing to log into the portal.

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Oturum aç
Kayıt ol

New Feature Request

Yazar: Roberto Rodriguez
Creation date: 17 Tem 2018
Last update: 17 Tem 2018
Publish date: 17 Tem 2018
Category: Help Center

Allow users to submit Ticket Satisfaction rating without logging into the User Portal - Geri Bildirim / Feature Request - Deskpro Support

Allow users to submit Ticket Satisfaction rating without logging into the User Portal Collecting Feedback

Bir yorum ekle

Etiketler