TinyMCE should allow you to embed videos within the editor interface - https://www.tinymce.com/docs/plugins/media/ - which would be super handy to implement within the DeskPro editor. For example if the YouTube video URL was embedded between specified tags e.g. {youtube}{/youtube}, and then the rendering was taken care of server-side?
At the moment we try to embed by viewing source, but it's flakey to say the least as to whether the video will be rendered.
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Lara Proud
Thanks for the suggestion, Ruth. Videos can be embedded in Knowledgebase Articles, News Posts, Files, and Community Topics in the default. You can embed a video by clicking the Video icon on the toolbar and pasting a link to the YouTube video. With Knowledgebase Articles, you can also use the TinyMCE editor to embed videos, go to 'Insert' > 'Media', paste the link for the video in the embed box, and hit Save.