A separate agent permission to be able to control agent followers - Geri Bildirim / Feature Request - Deskpro Support

A separate agent permission to be able to control agent followers Collecting Feedback

Christoph Strauss

Additional permissions for agents to add and remove agent followers. At the moment, these permissions mimic the agents ability to change ticket assignments and add/remove CC's. In some cases more granularity is needed here.

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Eric VanTol

5 yıl önce

Agreed. Adding a follower is exactly the same as adding a CC, so it makes literally no sense that it requires the permission to reassign tickets in order to work.

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New Feature Request

Yazar: Christoph Strauss
Creation date: 26 Haz 2018
Last update: 28 Kas 2018
Publish date: 26 Haz 2018

A separate agent permission to be able to control agent followers - Geri Bildirim / Feature Request - Deskpro Support

A separate agent permission to be able to control agent followers Collecting Feedback

Yorum (1)

Bir yorum ekle

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