Nyheter / Product - Deskpro Support

juli 20 2015

New Feature: More Options When Agents Reply by Email

Ben Henley

Product

juni 25 2015

New Feature: Start a Ticket with an Agent Note

Ben Henley

Product

juni 25 2015

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

Ben Henley

Product

juni 25 2015

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

Ben Henley

Product

juni 8 2015

New DeskPRO Website

Ben Henley

Product

maj 6 2015

New Feature: Add Organization Fields to Ticket Forms

Ben Henley

Product

maj 6 2015

New Feature: Round Robins For Online Agents Only

Ben Henley

Product

maj 6 2015

New Feature: Better Satisfaction Surveys

Ben Henley

Product

maj 6 2015

New Feature: Multi-level Nested Choice Fields

Ben Henley

Product

mars 6 2015

Improved Documentation System

Ben Henley

Product

feb. 3 2015

New Feature: "Resolve User Hostnames" App

Ben Henley

Product

dec. 8 2014

New Feature: More Powerful JIRA Integration

Ben Henley

Product

nov. 6 2014

NEW Single Sign-On (SSO) Helpdesk Authentication

Ben Henley

Product

nov. 6 2014

New Feature: Interactive API Browser

Ben Henley

Product

nov. 6 2014

New Feature: Per-User and Per-Organization Fields

Ben Henley

Product

nov. 3 2014

New Feature: Quick Actions

Ben Henley

Product

nov. 3 2014

New Feature: Web Hook Variables

Ben Henley

Product

okt. 9 2014

New Feature: Reopen Tabs

Ben Henley

Product

okt. 8 2014

New Feature: Ticket Search for Users

Ben Henley

Product

okt. 8 2014

New Feature: Sort Search Results

Ben Henley

Product

okt. 2 2014

New Feature: Primary Teams

Ben Henley

Product

okt. 2 2014

New Feature: Better Search for Users

Ben Henley

Product

okt. 2 2014

New Feature: Email Log Mass Actions

Ben Henley

Product

okt. 2 2014

New Feature: Shift-Click To Open Tabs In Background

Ben Henley

Product

okt. 2 2014

New Feature: Chat Search

Ben Henley

Product

okt. 2 2014

New Feature: Time for a Team Picture

Ben Henley

Product

okt. 2 2014

New Feature: Department Avatars

Ben Henley

Product

okt. 2 2014

New Feature: Close Tabs in Bulk

Ben Henley

Product

okt. 2 2014

New Feature: Create Tasks Automatically

Ben Henley

Product

okt. 2 2014

New Feature: Even Better Automation

Ben Henley

Product

okt. 2 2014

New Feature: This Season's Designer Labels

Ben Henley

Product

sep. 11 2014

New Feature: Don't 'Remember Me'

Ben Henley

Product

aug. 28 2014

New Feature: More Control Over Agent Notifications

Ben Henley

Product

aug. 28 2014

New Feature: Set Up Permissions Faster

Ben Henley

Product

aug. 28 2014

New Feature: Fast & Full-Text Search

Ben Henley

Product

aug. 28 2014

Agent Interface Improved

Ben Henley

Product

aug. 11 2014

New Feature: Winmail.dat: Outlook is Good

Ben Henley

Product

aug. 11 2014

New Feature: Sort Past Tickets From CRM Records

Ben Henley

Product

aug. 11 2014

New Feature: View Dismissed Browser Notifications

Ben Henley

Product

aug. 11 2014

New Feature: Quick Assign To Yourself And Your Team

Ben Henley

Product

aug. 11 2014

New Feature: Better Security With IP Whitelisting

Ben Henley

Product

aug. 11 2014

New Feature: Round Robins

Ben Henley

Product

aug. 11 2014

New Feature: Mobile Text Alerts

Ben Henley

Product

juli 10 2014

Drag and drop for agents is now even better

Ben Henley

Product

mars 19 2014

Quick Start Guide for new agents

Ben Henley

Product

mars 5 2014

Improved Ticket List

Christopher Nadeau

Product

sep. 17 2013

iPhone and Android Apps

Christopher Nadeau

Product

juni 11 2013

Updated agent interface

Christopher Nadeau

Product

maj 1 2013

New: Email Action Codes

Chris Padfield

Product

mars 21 2013

New: New keyboard shortcuts

Chris Padfield

Product

Nyheter / Product - Deskpro Support

Product

New Feature: More Options When Agents Reply by Email

New Feature: Start a Ticket with an Agent Note

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

New DeskPRO Website

New Feature: Add Organization Fields to Ticket Forms

New Feature: Round Robins For Online Agents Only

New Feature: Better Satisfaction Surveys

New Feature: Multi-level Nested Choice Fields

Improved Documentation System

New Feature: "Resolve User Hostnames" App

New Feature: More Powerful JIRA Integration

NEW Single Sign-On (SSO) Helpdesk Authentication

New Feature: Interactive API Browser

New Feature: Per-User and Per-Organization Fields

New Feature: Quick Actions

New Feature: Web Hook Variables

New Feature: Reopen Tabs

New Feature: Ticket Search for Users

New Feature: Sort Search Results

New Feature: Primary Teams

New Feature: Better Search for Users

New Feature: Email Log Mass Actions

New Feature: Shift-Click To Open Tabs In Background

New Feature: Chat Search

New Feature: Time for a Team Picture

New Feature: Department Avatars

New Feature: Close Tabs in Bulk

New Feature: Create Tasks Automatically

New Feature: Even Better Automation

New Feature: This Season's Designer Labels

New Feature: Don't 'Remember Me'

New Feature: More Control Over Agent Notifications

New Feature: Set Up Permissions Faster

New Feature: Fast & Full-Text Search

Agent Interface Improved

New Feature: Winmail.dat: Outlook is Good

New Feature: Sort Past Tickets From CRM Records

New Feature: View Dismissed Browser Notifications

New Feature: Quick Assign To Yourself And Your Team

New Feature: Better Security With IP Whitelisting

New Feature: Round Robins

New Feature: Mobile Text Alerts

Drag and drop for agents is now even better

Quick Start Guide for new agents

Improved Ticket List

iPhone and Android Apps

Updated agent interface

New: Email Action Codes

New: New keyboard shortcuts

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