The DeskPRO Tasks app is a lightweight way to track and assign agent to-do items, beyond dealing with tickets.
A lot of customers have asked us about automatically creating tasks. In the latest build, you'll find this great new action available for your triggers, escalations and SLAS:
The action can set a due date and assign the task to an agent or a team, just as if you were creating a task manually.
You'll find that when you create a new task yourself, it will now open in the content pane. By popular request, you can also double-click task titles and comments to edit them.
(In case you're not using them yet, here's the agent manual section about tasks.)
Posta en kommentar
Logga in eller registrera dig för att lämna en kommentar.