Ticket Structure
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How do I set up a new user registration form?
Publicerad: 8 sep. 2023
08 sep. 2023 -
How do I set a default department for tickets submitted via the Help Center?
Publicerad: 17 aug. 2023
017 aug. 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Publicerad: 17 aug. 2023
017 aug. 2023 -
How do I add Custom User Fields to Ticket Forms?
Publicerad: 1 sep. 2023
08 sep. 2023 -
What is Ticket Archiving and why should I use it?
Publicerad: 16 juni 2023
07 sep. 2023 -
Why can't I add custom ticket statuses?
Publicerad: 16 juni 2023
07 sep. 2023 -
How do I follow up automatically when a user stops replying?
Publicerad: 1 sep. 2023
07 sep. 2023 -
How can I make a department visible to agents only?
Publicerad: 7 sep. 2023
07 sep. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicerad: 3 okt. 2023
03 okt. 2023 -
Creating an Impact, Urgency and Priority matrix
Publicerad: 1 aug. 2023
09 jan. 2024