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Summing ticket charges - Developer & Reporting / DPQL Examples - Deskpro Support

Summing ticket charges

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If you want to get the sum of all charges on a ticket, you can do this:

 

SELECT tickets.subject, TIME_FORMAT(SEC_TO_TIME(SUM(tickets.charges.charge_time)), '%Hh %im') AS 'Charge Time'

FROM tickets

GROUP BY tickets.id AS 'ID'

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