I set a static IP for my Deskpro VM, and now I can't see the portal! - Kunskapsbas / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

I set a static IP for my Deskpro VM, and now I can't see the portal!

Senast uppdaterat: 10 nov. 2017av Paul Davies

Question:

I could run Deskpro from my VM image fine until I set a static IP. Now when I go to the IP in my browser, I just see a blank window with the Deskpro favicon.

Answer:

This can happen if the helpdesk URL setting in Setup > Settings has not been updated.

Add /admin/ to the end of the IP address in your browser and press Enter. You will be able to see the admin interface.

Go to Setup > Settings and edit the Helpdesk URL to use the new IP address.

Hjälpfull Oanvändbar

45 av 79 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Författare: Ben Henley
Creation date: 30 okt. 2015
Last update: 10 nov. 2017
Publish date: 30 okt. 2015