If entering your licence code in the web interface has not worked, you can apply the code by adding this to the end of your config.php file in the directory where you installed Deskpro:
$DP_LIC_STR = <<<DP_LIC_STR
your code
DP_LIC_STR;
define('DP_LIC_STR', $DP_LIC_STR);
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