Gå till huvudinnehåll

How do I change the Help Center welcome message for different usergroups? - Kunskapsbas / Using Deskpro / Admin / Help Center - Deskpro Support

How do I change the Help Center welcome message for different usergroups?

Författarlista

You can edit your Help Center Templates to provide a different Welcome Message for different End-Users. e.g. create different versions for VIP Users or different messaging for your Internal Staff vs your End-Users.

To do this go to Admin > Help Center > Help Center Design. Scroll down to Template Editor and click Open Template Editor. Select Portal from the dropdown and then welcome-box.html.

Screenshot 2023-08-01 161421.png

Screenshot 2023-08-01 161503.png

This is a full template where you can use all templating tags and logic. Here is an example that you can use to show different messages based on your usergroups.


<article class="dp-intro-box">

{% if app.user.isMemberOfUsergroup(3) %} Message for usergroup #3

{% elseif app.user.isMemberOfUsergroup(4) %} Message for usergroup #4

{% else %} Message for everyone else {% endif %}

</article>


You can find the usergroup IDs from Admin > CRM > Usergroups. By default, the ID of the Usergroup is shown in the right-hand column.


Screenshot 2023-08-01 155733.png


For more information about how you can use Usergroups to segment information in the helpdesk and Help Center see Introduction to Usergroups.

Hjälpfull Oanvändbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?