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How do I bill users or record time spent on support? - Kunskapsbas / Using Deskpro - Deskpro Support

How do I bill users or record time spent on support?

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Question:

Where do I bill a user for a support fee or log support time? I can't find any way to do it from a ticket.

Answer:

An admin must enable the billing and time log options from Admin > Tickets > Time Log & Billing. Billing and time log can be enabled separately.

You will then see a tab in the Properties area when you view the details of a ticket. 

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