Community - Deskpro Support

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More specific search functionality (navigate directly to the message a searched string is contained in)

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Deskpro mobile apps should support clickable links in messages/notes

Report 1h Collecting Feedback

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Advanced Search for Followers and OR Function

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1

Add ITIL functionality

Report 5 månader Collecting Feedback

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Improvements to the auto-responder functionality

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Copy SLA settings

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Ticket search defaults

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Set replies from specific users as internal notes (via a trigger)

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Email replies to notes show as replies, want to be notes

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Improve Ticket Deflection

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SLA Filters: set a default view

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Option for admin not to send email when updating agent password.

In Development 31 sekunder Collecting Feedback

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Temporary link to set agents password

Planning 35 sekunder Collecting Feedback

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Allow users under specific domains to register themselves

In Development 45 minuter Collecting Feedback

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See Registered Article Views in List View

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Allow agents to select an approver from all registered users

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Proper search and partial search for the user

Report 1 månad Collecting Feedback

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Disable at Organization Level

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Associate Email Domains via API

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Support .msg files being forwarded to the helpdesk from Outlook

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Report row limit

In Development 6 sekunder Collecting Feedback

2

Attachments in forwarded messages

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Notification templates

Report 2 månader Collecting Feedback

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Determine how often agents send emails when creating ticket in agent interface

In Development 3 månader Collecting Feedback

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Ability for organization managers to view and manage users linked to the organization on the portal

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Increase hit_record table to hold more than 7500 records

In Development 3 månader Collecting Feedback

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Ability to notify admins when Email Rate Limits are reached

Report 3 månader Collecting Feedback

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New DeskPro Support UI / UX is really bad

Report 3 månader Collecting Feedback

8

Hide parent department from users

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View SLA status in List View

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Display status and assigned agent in the ticket list on when using the mobile app

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Count agent note as a 'reply' for SLA measurement

Report 3 månader Collecting Feedback

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Associate tickets with other organizations

Report 3 månader Collecting Feedback

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Send a notification if an attachment is stripped out of an incoming email due to disabled file types.

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Display details of linked Deskpro tickets in YouTrack

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Add "is autoresponder" in Trigger conditions

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Add ability to change "Open Tab" default on new tickets

Report 3 månader Collecting Feedback

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Allow Week to Start on Monday

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2

Inconsistent behavior in Macro's - follower vs. agents

Planning Collecting Feedback

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Inconsistent Conditions Between Escalations and Triggers

Planning Collecting Feedback

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More Automation Options for Followers

Planning Collecting Feedback

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Allow <pre> html tags in the message body of user replies

Report 6 dagar Collecting Feedback

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Articles are sorted by oldest date

Report 6 dagar Collecting Feedback

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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket

Planning Collecting Feedback

2

make completed SLA's clearer in the interface

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Changing the Colour of Stat Background

Planning Collecting Feedback

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being able to search in Organisation's Notes

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Link more than one Ticket at a Time

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Allow the ability to search or create filters with the criteria "Label does not exist"

Planning Collecting Feedback

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Prevent urgency changes by agents

Planning Collecting Feedback

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