We are pleased to announce a new release of the DeskPRO helpdesk platform, build #430.

The following is an automatically generated list of changes in this release:

• NEW api auth method
• IMPROVEMENT reset ticket properties saving state on server errors
• FIX store only single draft for new ticket
• FIX remove trailing slash in jira base url
• FIX custom DateTime trigger terms
• FIX tabs not updated properly after browser reload
• FIX correct organizations endpoints in API Browser
• FIX ticket layout for custom fields in pdf and print views
• FIX reverted persons_deleted from purge (should be in controller)
• FIX Error caused by custom Toggle field
• FIX add time with new reply
• FIX fallback to database search when elasticsearch failed on portal
• FIX changed translation text of search org input on NewPerson
• FIX added persons_deleted to people purger
• FIX removed reset settings feature
• FIX ticket message linkifying
• FIX NewPerson and NewOrganization labels
• FIX admin ticket filters: show person or team
• FIX custom email templates in trigger criteria
• FIX use custom address of email account as email_to var
• FIX escalation criteria for feedback_rating
• FIX show ticket hold status in ticket log
• FIX billing comment field width
• FIX associate problem on new ticket
• FIX supress an error when using macro with deleted snippet
• FIX correct ticket properties update after sending reply
• FIX signature dupes on new ticket
• FIX search words prompt on publish
• FIX per org field will not be shown on portal if there no choices defined
• FIX NewTicket draft was not initialized until person is selected. No reset by closing tab.
• FIX NewTicket draft was not initialized until person is selected. No reset by closing tab.
• FIX ticket properties were replaced by numbers sometimes
• FIX ticket search by SLA Warning status
• FIX check new person perm on new ticket
• FIX check new person perm on new ticket
• FIX check new org perm on new person
• FIX check new org perm on new person
• FIX purge demo orgs
• FIX new people and org labels suggestions
• FIX checked custom radio field in macros
• FIX custom chat fields validation
• FIX Search/escalations on custom date fields
• FIX fix possible exception during sync
• FIX create settings backup after install
• FIX create settings backup on install
• FIX registered group has access to all deps by default
• FIX Agent: Missing unassign option in ticket replybox
• FIX Agent: Unassign from within ticket view caused a JS error and did not unassign the ticket.
• FIX tabs not receiving updates after page refresh
• FIX prevent linkifying with wrong symbols at the end
• FIX linkifying in agent note
• FIX was set/was not set criteria op with custom fields
• FIX was set/was not set criteria op with custom fields
• FIX allow to save custom field criteria when touched/not touched op selected

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.