Business Rules
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How can I receive text alerts with ticket information?
Published: 17. 8. 2023.
017. 8. 2023. -
What are Escalations?
Published: 29. 11. 2007.
017. 8. 2023. -
Automatically add Tasks to Tickets with Triggers
Published: 21. 8. 2023.
031. 8. 2023. -
Creating Shift Patterns in your Helpdesk
Published: 20. 1. 2023.
012. 10. 2023. -
How can I send different auto-responses dependent on email addresses?
Published: 22. 6. 2023.
024. 8. 2023. -
How can I set different SLA response times for weekdays and weekends?
Published: 24. 8. 2023.
024. 8. 2023. -
I'm having trouble with duplicate actions from a custom trigger
Published: 29. 8. 2023.
029. 8. 2023. -
How do I use a generic From: name for agent email notifications?
Published: 29. 8. 2023.
029. 8. 2023. -
Can I track Service Level Agreements in Deskpro?
Published: 30. 8. 2023.
030. 8. 2023. -
How does a Round Robin start assigning Tickets?
Published: 30. 8. 2023.
030. 8. 2023. -
How can I send an SLA update to Slack?
Published: 31. 8. 2023.
031. 8. 2023. -
Changing the order of messages on a ticket
Published: 8. 6. 2023.
031. 8. 2023. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 26. 7. 2023.
031. 8. 2023. -
How do I follow up automatically when a user stops replying?
Published: 1. 9. 2023.
07. 9. 2023. -
Why does my 1 day SLA have a failure date 3 days away?
Published: 7. 9. 2023.
07. 9. 2023. -
Can Deskpro send SMS text notifications?
Published: 8. 9. 2023.
015. 9. 2023. -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: 14. 9. 2023.
014. 9. 2023. -
How do I set up a Round Robin for Ticket Assignment?
Published: 15. 9. 2023.
015. 9. 2023. -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 15. 9. 2023.
015. 9. 2023. -
How can I run a trigger for a specific Organization?
Published: 19. 9. 2023.
019. 9. 2023. -
Increasing the priority of tickets when emails are marked with High Importance
Published: 8. 3. 2023.
09. 1. 2024.