Deskpro Support

Contact Us

Business Rules

Triggers (5)

View all articles in Triggers

How can I receive text alerts with ticket information?

John Davison

17. 8. 2023.
What are Escalations?

Christopher Nadeau

17. 8. 2023.
Automatically add Tasks to Tickets with Triggers

Lara Proud

31. 8. 2023.
Creating Shift Patterns in your Helpdesk

Lara Proud

12. 10. 2023.
How can I send different auto-responses dependent on email addresses?

Chynah Hayde

24. 8. 2023.
How can I set different SLA response times for weekdays and weekends?

James Godwin

24. 8. 2023.
I'm having trouble with duplicate actions from a custom trigger

David Anjonrin-Ohu

29. 8. 2023.
How do I use a generic From: name for agent email notifications?

James Godwin

29. 8. 2023.
Can I track Service Level Agreements in Deskpro?

Nabeel Zahid

30. 8. 2023.
How does a Round Robin start assigning Tickets?

Nabeel Zahid

30. 8. 2023.
How can I send an SLA update to Slack?

Chynah Hayde

31. 8. 2023.
Changing the order of messages on a ticket

Lara Proud

31. 8. 2023.
How do I stop bounces and Out of Office messages being turned into tickets?

Matthew Wray

31. 8. 2023.
How do I follow up automatically when a user stops replying?

Eloise Rea

7. 9. 2023.
Why does my 1 day SLA have a failure date 3 days away?

Dan Baker

7. 9. 2023.
Can Deskpro send SMS text notifications?

Kimberley Wilson

15. 9. 2023.
Can I show the Satisfaction survey only for tickets in a certain department?

Felipe Bessa Coelho

14. 9. 2023.
How do I set up a Round Robin for Ticket Assignment?

Lara Proud

15. 9. 2023.
How do I prevent satisfaction survey requests being sent to particular users?

Paul Davies

15. 9. 2023.
How can I run a trigger for a specific Organization?

Hannah Scott

19. 9. 2023.
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

9. 1. 2024.
Setting Up an Escalation for Data Retention in Deskpro

Kim Triel

1. 8. 2024.