Agent
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I'm not receiving notifications when I create a ticket
Published: 8. 6. 2023.
08. 6. 2023. -
Changing the order of messages on a ticket
Published: 8. 6. 2023.
031. 8. 2023. -
Getting to Know your Deskpro Workspace
Published: 15. 11. 2022.
022. 6. 2023. -
Why is part of the Agent Interface out of view?
Published: 8. 6. 2023.
08. 6. 2023. -
Who can see My Stars?
Published: 9. 6. 2023.
09. 6. 2023. -
Deskpro Mobile App
Published: 9. 6. 2023.
024. 8. 2023. -
How do I view the email source for a ticket message?
Published: 12. 6. 2023.
012. 6. 2023. -
How do I nominate users to manage an organization's tickets?
Published: 12. 6. 2023.
01. 8. 2023. -
How can Agents communicate with each other in Deskpro?
Published: 16. 6. 2023.
024. 8. 2023. -
How can I insert pre-defined text or canned responses?
Published: 16. 6. 2023.
024. 8. 2023. -
Which web browsers does Deskpro support?
Published: 16. 6. 2023.
05. 9. 2023. -
Does Deskpro support multiple languages?
Published: 4. 4. 2023.
031. 8. 2023. -
Why are Agent Notes included in Email threads?
Published: 19. 6. 2023.
024. 8. 2023. -
How can I best link to other Help Center content?
Published: 19. 6. 2023.
022. 6. 2023. -
How can I quickly copy and share ticket information?
Published: 20. 6. 2023.
022. 6. 2023. -
Can I BCC someone into a ticket thread?
Published: 20. 6. 2023.
020. 6. 2023. -
How can I add information to a ticket without notifying the user?
Published: 22. 6. 2023.
031. 8. 2023. -
How can I drag and drop attachments into a ticket?
Published: 26. 7. 2023.
026. 7. 2023. -
What is the difference between Labels and Search Words on Help Center content?
Published: 8. 6. 2023.
031. 8. 2023. -
Can I collapse the Navigation Panel?
Published: 22. 6. 2023.
024. 8. 2023. -
Who gets my message when I reply to an email notification as an agent?
Published: 23. 6. 2023.
024. 8. 2023. -
How can I reply to Tickets by Email?
Published: 13. 9. 2023.
013. 9. 2023. -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: 29. 8. 2023.
029. 8. 2023. -
Using QR Code to access the Deskpro Mobile App
Published: 1. 8. 2023.
01. 8. 2023. -
Is there a way to CC: someone into a ticket?
Published: 1. 8. 2023.
01. 8. 2023. -
Download ticket results as CSV
Published: 17. 8. 2023.
017. 8. 2023. -
How do I attach files and images to tickets?
Published: 30. 8. 2023.
030. 8. 2023. -
What is an agent?
Published: 18. 9. 2012.
01. 8. 2023. -
How do I make tasks visible to certain agents, teams, or departments?
Published: 10. 8. 2023.
010. 8. 2023. -
How do I enable plain text ticket notification emails?
Published: 24. 7. 2015.
016. 8. 2023. -
Ticket followers replying by email is going to the user not the agent
Published: 30. 8. 2023.
030. 8. 2023. -
How do I mass re-assign multiple tickets to one User from another?
Published: 21. 8. 2023.
021. 8. 2023. -
What are the different interfaces in Deskpro?
Published: 17. 8. 2023.
021. 8. 2023. -
How do I use Email Action Codes?
Published: 29. 8. 2023.
029. 8. 2023. -
How can I take screenshots in Deskpro?
Published: 15. 5. 2013.
031. 8. 2023. -
Can Tickets be placed in Pending?
Published: 1. 9. 2023.
08. 9. 2023. -
What are Organizations?
Published: 29. 11. 2007.
08. 9. 2023. -
How can you avoid Ticket Collision?
Published: 9. 2. 2024.
09. 2. 2024. -
How to inspect AJAX requests with Chrome tools
Published: 11. 9. 2023.
011. 9. 2023. -
Microphone not Working
Published: 20. 5. 2020.
013. 9. 2023. -
How can I make knowledgebase articles visible to specific users only?
Published: 13. 9. 2023.
013. 9. 2023. -
Why is my Macro not inserting text into the Reply Box?
Published: 15. 9. 2023.
015. 9. 2023. -
How to use the Deskpro Mobile App
Published: 15. 9. 2023.
018. 9. 2023. -
How are CC'd Users displayed in Deskpro?
Published: 19. 9. 2023.
019. 9. 2023. -
What documentation is available for Deskpro?
Published: 15. 9. 2023.
09. 1. 2024. -
How do I generate a HAR file for troubleshooting?
Published: 25. 10. 2017.
012. 3. 2024. -
What resources are available for teaching agents to use Deskpro?
Published: 3. 2. 2015.
09. 1. 2024.