Deskpro Support

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Agent

I'm not receiving notifications when I create a ticket

Lara Proud

8. 6. 2023.
Changing the order of messages on a ticket

Lara Proud

31. 8. 2023.
Getting to Know your Deskpro Workspace

Lara Proud

22. 6. 2023.
Why is part of the Agent Interface out of view?

Lara Proud

8. 6. 2023.
Who can see My Stars?

Lara Proud

9. 6. 2023.
Deskpro Mobile App

Lara Proud

24. 8. 2023.
How do I view the email source for a ticket message?

Eloise Rea

12. 6. 2023.
How do I nominate users to manage an organization's tickets?

Eloise Rea

1. 8. 2023.
How can Agents communicate with each other in Deskpro?

Lara Proud

24. 8. 2023.
How can I insert pre-defined text or canned responses?

Lara Proud

24. 8. 2023.
Which web browsers does Deskpro support?

Lara Proud

24. 6. 2024.
Does Deskpro support multiple languages?

Lara Proud

31. 8. 2023.
Why are Agent Notes included in Email threads?

Lara Proud

24. 8. 2023.
How can I best link to other Help Center content?

Eloise Rea

22. 6. 2023.
How can I quickly copy and share ticket information?

Eloise Rea

22. 6. 2023.
Can I BCC someone into a ticket thread?

Eloise Rea

20. 6. 2023.
How can I add information to a ticket without notifying the user?

Chynah Hayde

31. 8. 2023.
How can I drag and drop attachments into a ticket?

Chynah Hayde

26. 7. 2023.
What is the difference between Labels and Search Words on Help Center content?

Lara Proud

31. 8. 2023.
Can I collapse the Navigation Panel?

Lara Proud

24. 8. 2023.
Who gets my message when I reply to an email notification as an agent?

Eloise Rea

24. 8. 2023.
How can I reply to Tickets by Email?

Russell Chappell

13. 9. 2023.
I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

29. 8. 2023.
Using QR Code to access the Deskpro Mobile App

Matthew Watt

1. 8. 2023.
Is there a way to CC: someone into a ticket?

Kimberley Wilson

1. 8. 2023.
Download ticket results as CSV

Christopher Nadeau

17. 8. 2023.
How do I attach files and images to tickets?

Matthew Watt

30. 8. 2023.
What is an agent?

Chris Padfield

1. 8. 2023.
How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

10. 8. 2023.
How do I enable plain text ticket notification emails?

Ben Henley

16. 8. 2023.
Ticket followers replying by email is going to the user not the agent

Manu Marquez

30. 8. 2023.
How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

21. 8. 2023.
What are the different interfaces in Deskpro?

Cecilia Sam

21. 8. 2023.
How do I use Email Action Codes?

Manu Marquez

29. 8. 2023.
How can I take screenshots in Deskpro?

Chris Padfield

31. 8. 2023.
Can Tickets be placed in Pending?

Alesia Burvin

8. 9. 2023.
What are Organizations?

Christopher Nadeau

8. 9. 2023.
How can you avoid Ticket Collision?

Lara Proud

9. 2. 2024.
How to inspect AJAX requests with Chrome tools

Dan Baker

11. 9. 2023.
Microphone not Working

Emily Booth

13. 9. 2023.
How can I make knowledgebase articles visible to specific users only?

Simon Paulger

13. 9. 2023.
Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

15. 9. 2023.
How to use the Deskpro Mobile App

Lara Proud

18. 9. 2023.
How are CC'd Users displayed in Deskpro?

Hannah Scott

19. 9. 2023.
What documentation is available for Deskpro?

Lara Proud

9. 1. 2024.
How do I generate a HAR file for troubleshooting?

Benedict Sycamore

14. 8. 2024.
What resources are available for teaching agents to use Deskpro?

Ben Henley

9. 1. 2024.
Tracking Help Center Usage Through Reports in Deskpro

Kim Triel

1. 8. 2024.