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Option to change subject line on ticket when user's email contains a different subject - Community / Feature Request - Deskpro Support

New Feature Request
Option to change sub... Community
5

Option to change subject line on ticket when user's email contains a different subject Collecting Feedback

It would be helpful if there was an option to update the ticket subject if a user replies to the ticket but changes the subject line on their email.

Currently when the reply is merged into the ticket the original subject is kept and the subject line in the email is lost.

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New Feature Request
Option to change sub... Community

Labels

Merge
Author
Matthew Wray
Last update
19. 10. 2023.
Category
Tickets