Custom Fields for Agent Profile - Community / Feature Request - Deskpro Support

New Feature Request

Custom Fields for Agent Profile Collecting Feedback

Stephan Koch

Add custom fields to the agent profile.

These should only be visible to individual agents and administrators - but not to their colleagues or users.

For example, this custom field could be used to store agent-specific API keys for external services.

Comments (2)

Theresa Harbor

pre 3 godine

This feature would also be helpful to us - we could store the name of the business unit each agent belongs to in a "hidden" field like this.

Jeroen van der Steen

pre 3 godine

For us as well. We could use something similar to this to have agents mark themselves as 'away', allowing for triggers to unassign tickets when replies come in.

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New Feature Request

Author: Stephan Koch
Last update: 17. 11. 2023.
Category: General

Custom Fields for Agent Profile - Community / Feature Request - Deskpro Support

Custom Fields for Agent Profile Collecting Feedback

Comments (2)

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