Search Labels - Deskpro Support
Reporting on articles with searchwords
Add the possibility of reporting on articles with searchwords / keywords.
Retain reporting data on tickets after they are deleted
Data retention rules (GDPR for example) can mean that tickets need to be deleted after a certain amo...
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
We'd like a report that calculates the Average Total Time for resolved tickets, grouped by agent th...
Hide some of the built in reports
Would it be possible to delete/hide some of the built in stats from the stat builder. For example i...
Reporting on problems and incidents
We are using your "Problems and incidents" feature for a while now and we wanted to get reports of t...
Nested IF or CASE in stat builder
I would like to be able to use CASE in the SELECT statement for DPQL. I want the channel to displa...
We would like to be able to control who can create the labels that are used to organise statistics. ...
Select absolute dates used in reports using a calendar
I would like it to be easier to change the date range a stat/report focuses on. If I want to look at...
Display the hierarchy for custom field options in reports
When I create a report with custom field data in the SELECT clause, it only lists the child option, ...
Auto refresh for dashboards
Allow a time to be specified for the auto refresh on a dashboard (currently this is set to ten minu...
It would be great to be able to export reports to PDF
Add the ability to report on tasks linked to tickets
For reporting: We'd like to extract how many tasks are created per ticket and who was this ticket fr...
On hold in reporting
We would like to see the option to generate a report for on hold tickets to be able to see how long ...