Search Labels - Deskpro Support
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Upgrading from the old JIRA app
The older JIRA app (included in Deskpro build #383 or older) only allowed agents to export ticket in...
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How can I use the JIRA integration?
When the JIRA app is installed, a JIRA icon is displayed on each ticket. The number of JIRA issues l...
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Can I use Deskpro automation for integration with JIRA?
The updated JIRA integration app adds support for creating triggers that respond to JIRA events and ...
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No obvious way for non-admins to refresh Jira project list
After some fumbling around I discovered that I can force the list of Jira projects to refresh by ope...
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Update JIRA-logo
The picture which refers to JIRA which one can use to (create and) link a JIRA-issue to a Deskpro-ti...
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Option to add a Jira comment in a note within the Deskpro ticket
If someone adds a comment to a JIRA issue that is linked with a DeskPro ticket, we would like this ...
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Add the ability to 'Send to Jira as new issue' when creating a new ticket.
When creating a new ticket in the agent interface, the option to 'Send to Jira as new issue' does no...
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JIRA addon to display DeskPro-Tickets in JIRA issue
Besides DeskPro we are also evaluating other help desks. Zendesk has a nice plugin and a correspondi...
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More granular permissions for JIRA integration
Right now I can only give permission to the JIRA integration as a whole. It would be nice to allow v...
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Show Deskpro ticket status in JIRA
If possible, the status of the linked Deskpro ticket should be displayed in JIRA, just like other li...
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Ability to find DeskPro tickets with linked JIRA issues
With the JIRA integration I can link tickets, but there is no way to see in the list pane which tick...
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Sending more data to JIRA and vice versa
The ability to set up more actions in triggers related to the JIRA App, for instance to auto create ...
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JIRA status category as a ticket update trigger criteria
At the moment only specific JIRA statuses can be selected as a trigger criteria. I would also like t...
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'submitting agent' as sender for JIRA integration
Please add an option for the submitter of an action to be used as the account doing an action when m...
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Add option to set default for 'Send comment to JIRA'
It would be nice if it was possible for 'Send comment to JIRA" to default to checked so that agents ...
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Option to select Jira assignee when creating a Jira issue
Please add an option to select who will be the Jira assignee when creating a Jira issue from Deskpro...
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Attach file using the JIRA App
It would be nice if the agent could attach a file when creating a ticket in JIRA using the JIRA App.
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JIRA portal triggers
We'd like to be able to escalate problems with our internal products directly into JIRA for our devs...
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JIRA integration - carry over text
Need to be able to carry over the ticket's description when 'pushing' a ticket in JIRA via the plug-...
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Add an attachement using the JIRA app in Deskpro
When you use the JIRA app in Deskpro it would be nice to be able to add an attachment when you creat...
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Ability to filter tickets by JIRA status
I would like the ability to automatically filter my tickets on the status of the associated JIRA tas...
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Cannot link multiple Jira issues or unlink linked Jira Issue
We are on a fresh hosted install of Deskpro. The application linking went successfully between Deskp...