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We've made it easier to find tickets from specific Users or Organizations - News / Product / Product (Agent) - Deskpro Support

jul. 27 2023

We've made it easier to find tickets from specific Users or Organizations

Seznam avtorjev

This latest improvement to User and Organization searching in the Global Search app will now make it even easier for agents to find the information they need with a sub-searching functionality.

Building on a previous update, these new features allow agents to drill down into more depth when searching including into an Organization’s Users and Tickets, as well as User’s Tickets, leading to a more efficient and streamlined search experience.

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With Organizations at the top level, you can now select the User icon to open a list of Organization Members, or select the Ticket icon, to open a list of tickets associated with the Organization.

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But you can also dive deeper by selecting the Ticket icon next to one of the Organization’s members which will show you a list of their most recent tickets with your helpdesk.

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Similarly, with User search, select the Ticket icon to show a dropdown of their recent tickets with your helpdesk.

Plus the Search icon above the sub-search bar will open the search in the Ticket Search interface, or selecting the List icon will open the results in a list view.

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