Preskoči in pojdi v glavno vsebino

Drag and drop for agents is now even better - News / Product - Deskpro Support

Jul 10 2014

Drag and drop for agents is now even better

Seznam avtorjev

We're always looking for ways to make it faster and easier to get things done in DeskPRO. We just wanted to announce a new feature that might come in very useful for a lot of agents.

DeskPRO has supported drag and drop of files from your desktop to a ticket or ticket reply for quite some time.

You can even paste a screenshot right into a ticket message with Ctrl-V (or cmd-V for Mac users). (We hope you knew that).

We realised that we could extend this to let you drag attachments between tickets:

 

 

 

That works in recent versions of Chrome and Firefox. You can drag any file or image that's been added to a ticket and drop it into a new ticket or a ticket reply.

So now if a user asks you to send them the same file again, you can just do this:

 

 

We've also added the ability to drag and drop attachments from tickets to your desktop:

 

 

Uporabno Neuporabno

39 od skupaj 82 oseb je ocenilo to stran kot uporabno.

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Potrebuješ namig za geslo?