We’re pleased to announce the release of Deskpro Horizon, version 2024.30. This release includes a new WhatsApp feature, some product improvements and several bug fixes.

New Features

✨ We enabled Auto Message Replies using Triggers for WhatsApp messages (SC 151382).

To set up a WhatsApp auto-response Trigger, check out this article.

Latest Improvements

💅 Updates fs_files table in Blobs v2 to use uuid as the primary key instead of bigint, and refactor all foreign key references accordingly (SC 149930).

💅 Made several updates to Help Center Forms to improve accessibility (SC 157235).

Bug Fixes

🐛 Added the ability to clear the default value for custom select fields with a radio display type (SC 155858).

🐛 Resolved network error that occurred in the admin panel after token expiration (SC 140436).

🐛 Ensured inline images in forwarded tickets are included in the email (SC 156310).

🐛 Migrated robots.txt from PHP to a static file in the serve directory for better performance (SC 156597).

🐛 Prevented the creation of duplicate records when importing organization social contacts with duplicate values (SC 156151).

🐛 Added a visible scroll bar on hover for ticket messages or notes when necessary (SC 153443).

🐛 Fixed error encountered when switching to a department containing a file field (SC 155999).

🐛 Corrected saving of custom community fields when selected forums are changed (SC 152920).

🐛 Updated links to accurate guides on the Email > Settings page (SC 156057).

🐛 Fixed continuous loading of shortcodes when macros query fails (SC 155937).

🐛 Removed duplicate entries from the permissions table to resolve saving issues (SC 154455).

🐛 Removed aliased email addresses from the CC field in messages (SC 147825).