We are pleased to announce a new release of the DeskPRO helpdesk platform, build #92.

The following is an automatically generated list of changes in this release:

• Show lost password form for admin lost from cloud
• Add upgrade command
• Allow multiple versions to be run from one entry point
• Add placeholders for this week (spanning the current week, based on person-configured week start) and last week (spanning previous week).
• Add a UTC function to retrieve a dates/times within as if they were UTC. This can improve performance. Also add a TO_UTC function that can convert a local datetime into UTC (to pair with the UTC() function).
• Date creation functions for DPQL. These take into account the current person's time zone.
• Allow direct references to associations in DPQL if we now how to work with them (internally and for printing)
• Skip welcome screen with new cloud signups
• Fix dupecheck when there has been other activity between new reply that would make it not a dupe
• Disallow a number of sections if in cloud mode
• Fix dupe message not being marked as gateway rejection
• Some cleanup to cron runner, make sure to only use sites that are configured (not pre-created ones)
• Remove old CloudConfig class
• Add site cron runner
• More organised cloud loader - Reader db connection is read once and then discarded, so cant leak info once booted into a site. - Handle loading cloud site info in commands
• Support for many more placeholders.
• Implement support for %PLACEHOLDERS% in DPQL, with support for YESTERDAY/TODAY included. Comparisons using these placeholders are automatically adjusted to fit the correct date range.
• Automatically adjust references to datetime DB columns to the visitor's timezone in DPQL.
• List of allowed function calls to pass through to MySQL (along with argument count restrictions)
• Handle Cloud outgoing email accounts
• Work around DeskPRO Cloud email accounts - Some more work around overriding default DeskPRO for Cloud handling - Add interface for managing cloud email addresses
• Fix display of radio field in user interface, fix everything about Date field
• Redirect back to ticket after login from email auth link
• Fix FK on tickets_attachments could cause ticket delete to fail
• Fix deleting feedback category with 0 feedback in it
• Fix typo in varname for handling To name with no charset info
• Fix case where handling attachments with no content-disposition

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.