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DeskPRO Build #5.6.2, #5.6.3 and #5.6.4 - News / Release Announcements - Deskpro Support

jun. 15 2017

DeskPRO Build #5.6.2, #5.6.3 and #5.6.4

Seznam avtorjev

We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes, Improvements and API fixes following the last Release.


  • General all-around performance improvements.
  • New chat now raise browser notifications
  • Improved department permission management from usergroup page
  • New setting to disable "time ago" (Admin > Setup > Settings > Dates and Times)
  • New PHP API client for v2 API (
  • Fix: Many links to manual pages were incorrect
  • Fix: Department layout rules on choice fields with multiple selections didn't work
  • Fix: Possible bad filenames in emails with attachments
  • Fix: Missing POST/PUT APIs for Feedback
  • Fix: Brand "chat enabled" setting was always coming from default brand
  • Fix: Possible server error when trying to remove a CC twice from portal
  • Fix: Possible server error when creating a task
  • Fix: Possible server error when creating a new person from agent interface (person still created though)
  • Fix: Possible infinite cache lookup in some cases (could cause "max execution time" errors)
  • Fix: Chat fields are enabled/disbaled on all brands, instead of per brand
  • (Build 5.6.3) Fixes issue to do with save buttons malfunctioning in perosn profile tab
  • (Build 5.6.3) Fixes issue with "Reply As" in new ticket form
  • (Build 5.6.4) Fixes potential issue to do with browsers locking up or crashing when many ticket change events occur at the same time
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