We are pleased to announce a new release of the DeskPRO helpdesk platform, build #438.

The following is an automatically generated list of changes in this release:

• IMPROVEMENT agent notes now labelled with NOTE
• IMPROVEMENT Added "not set" option to ticket search form for choice fields
• CHANGE Portal: Add ticket ID/ref to tickets that appear in search results
• FIX Some searches on some types of people/org fields
• FIX unsetting multilevel choices
• FIX hide options on ticket search when "is not set" is selected
• FIX Entities in titles of custom choice fields would not render properly in select2 fields
• FIX Admin: Creating a sub-department did not move tickets from the (now invalid) parent department into the new one
• FIX Agent: Layouts with fields showing even with no value would make the field show in edit mode as well, even if the option to allow editing was not enabled
• FIX Agent: Limiting 'assign' permission did not always apply to assignment in replybox
• FIX tasks due date translations
• FIX password policy on reset password
• FIX API: Update person via API didnt let you set first_name/last_name separately
• FIX trailing whitespace after password in emails
• FIX phone numbers API POST
• FIX agent fields layout
• FIX yellow flag
• FIX deleting kb labels from admin
• FIX password policy translations
• FIX allow fullscreen attrs for vimeo iframe in editor
• FIX display custom choices value in macro
• FIX radio inputs collisions on multiple tabs
• FIX doubled delimiters of custom field regex
• FIX prevent password policy validation when DeskPRO usersource is disabled
• FIX higher priority for id and ref field on ES
• FIX Admin: (Triggers) Using "Set subject" trigger with adv formatting would cause the subject to be encoded if any special characters were present
• FIX Admin: (Trigger editor) Missing operators for custom fields, such as 'contains'
• FIX invalid phone numbers API routes
• FIX php error on non-established chat session
• FIX Custom field values being rendered raw in ticketlog
• FIX Custom textarea field content being rendered as html
• FIX org route on tickets list (table view)
• FIX org route on tickets list
• FIX elasticsearch index status
• FIX lower API perms requirements for common custom fields
• FIX typo in phone numbers API routes
• FIX custom person fields was not saved for new person on new ticket
• FIX Admin: Custom field rule type 'all' did not apply properly
• FIX API: Setting empty name/firstname/lastname did not save

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.