We are pleased to announce a new release of the DeskPRO helpdesk platform, build #139.

The following is an automatically generated list of changes in this release:

• Prevent fatal errors when using date filter in twig template on an invalid date
• Ajax load 'full message' view
• Inline attachments need to be in 'full' messages too
• Show email source on gateway rejection page
• Fix case where user was not added to original CC list. If a user sent an email To: a user, and the helpdesk was CC'd, then the To: of the non-helpdesk address was not properly added as a CC participant.
• Handle refreshing result lists when viewing subgroup that has changed
• Log ajax errors on cloud accounts
• Add 'Out of Office' subject pattern
• Fix reflowing of agent chat buttons when multiple open
• Dupe ticket checker missing from web portal
• Fix 'property of non-object' notice when deleting snippet
• Fix ticketlogs from escalations taking performer id from last gateway email processed
• Fix email address being marked as not validated when account is set as validated on new reg
• Decode names during import as DP3 will store non-ascii characters in encoded format
• Fix JS error on invalid agent ID
• Fix session timeout detection in agent
• Fix handling -1 agent (aka current performer)
• Fix route for changing subject
• Handle entities on tab titles
• Changes required to replace Tipped with qtip
• Add qtip
• Remove tipped
• Open chat frame when agent responds
• Prevent 'chat ended' messages that come after you close a chat from producing sound notif
• Fix 'typing' message not going away
• Add current performer as option when assigning agent
• Show message when no chat departments enabled
• Add back missing status criteria on 'updated' triggers
• Agent require cut line should be on by default
• Fix dp3 ticket url redirect
• Fix importing LDAP usersource
• Correct baseUrl on CLI work that generates urls
• Add day of week and time of day criteria to escalations
• Fix JS error when messagetabs might not be available (perms)
• Fix undefined data.error
• Fx error when agent plaintext reply misses marker (to do with falling back on language)
• Show error about missing LDAP module when trying to enable ad/ldap usersource
• Fix reprocessing email from admin failing because AgentBundle not registered (needed for templates)
• Add Danish 'SV' forward prefix
• Fix timezone in agent hours
• Add control to change user owner
• Couple small fixes to recent list
• AShow 'recently viewed' list in omnisearch box when focused without search terms
• Add control to edit ticket subject
• Allow merging tickets by different users
• Fix a few more minor display issues with merge user
• Fix zindex on people merge window
• Dont show chat button in search assist when chat disabled or unavailable
• Missing array keyword
• Fix label 'not' search
• Agent-only ticket fields
• Add agent-only profile fields
• Add new 'agent notifications' tab to triggers
• Correct English title of Danish
• Add custom profile fields to register/profile
• Fix updating ticket message making message blank in window until reloading ticket
• Add another thunderbird cut mark

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.