We're pleased to announce the availability of 5.14.0.

Features

• DP-232 — Add ability to sign chat widget with JWT token (see docs here).
• DP-247 — New apps: Custom HTML, Custom JS, Custom JSON Service, Github, Mailchimp

Improvements and Changes

• DP-127 — Improve ticket log entry when follow up is executed
• DP-166 — Quick user selector: When query input is an exact email address, only search email
• DP-209 — Show notice to agents viewing non-public content in portal
• DP-219 — SLA counters in sidebar update too infrequently
• DP-223 — Add event to widget loader so page knows when widget is ready
• DP-224 — Reduce volume of client messages sent for common actions

Fixes

• DP-126 — Log entry when agent creates a followup
• DP-167 — E_WARNING Language.php substr() expects parameter 1 to be string
• DP-168 — Error: preg_match() expects parameter 2 to be string, array given
• DP-184 — Error in some reports: non-numeric value encountered
• DP-206 — Invalid API doc on organization APIs
• DP-211 — Brand ID not included in API tickets response
• DP-212 — Get rid of user.portal_tabs_order
• DP-213 — Picture in top-right does not use gravatar
• DP-214 — Some department selection boxes in admin are limited to 10
• DP-215 — Some agent notifications are inactive
• DP-216 — Invalid default value for date field
• DP-218 — Default value for port isn't set on new email accounts if left blank
• DP-220 — Usergroup search terms for 'Everyone' and 'Registered' don't work as expected
• DP-222 — Error on new topic with no guide
• DP-225 — E_NOTICE SearchController.php Undefined index
• DP-226 — Keyboard events in ticket message box interrupt typing non-English characters (e.g. diacritics)
• DP-228 — Ticket mode in chat widget when portal is disabled causes a timeout
• DP-229 — Exception: 0 Unauthorized guide
• DP-230 — Date/time field incorrect on portal when timezone not UTC
• DP-231 — Add status filter to /user_chats API
• DP-233 — Internal server error while creating new linked ticket when blobs are missing from the filesystem
• DP-234 — Agent interface freezes when attempting to split ticket when using Cloudflare injected scripts
• DP-235 — Promoting a user to an agent sometimes doesn't go through billing logic
• DP-236 — Server error when exporting reports to CSV
• DP-237 — Follow-ups don't trigger appropriate triggers (e.g. sending email notifications for replies)
• DP-238 — Trying to view a draft results in server error
• DP-239 — API doc is outdated since adding online_for_chat
• DP-240 — Reports dashboard bug dropdowns not responding
• DP-241 — Adding multiple tasks via macro only adds single task
• DP-250 — Trello app 'frame' is different from all others
• DP-251 — Trello App: New card created end-point not detected
• DP-252 — Trello is broken
• DP-254 — Apps pane does not scroll
• DP-255 — Apps need to be flex width
• DP-256 — Mailchimp: Unable to proceed past account authentication
• DP-626 — Error during setting permissions for Guide
• DP-630 — Guides not showing on the portal
• DP-660 — Triggers get disabled when disabling Chat RR
• DP-667 — Scrollbar continues to grow indefinitely
• DP-668 — Trello style looks messed up
• DP-669 — Change title of "Custom Javascript"
• DP-682 — Problems querying ticket_object_use_logs

Specific build hotpatches:

• (5.14.0.31837) DP-690 — JWT user source failures
• (5.14.0.31850) DP-701 — Real-time updated based on polling could be delayed by up to five seconds for own actions

5.14.1

• This build was released to address a regression (DP-710) whereby some instances of Deskpro would not deliver user chat messages properly.

5.14.2

• DP-659 — Add nofollow to portal subscription links
• DP-702 — API allows viewing ticket filter lists in departments without permissions
• DP-721 — Reset password not sending link

This release is available to on-premise customers immediately. The update will begin rolling out to cloud customers soon (please note that due to the time of year, it may not be fully available for a couple of weeks).