We are pleased to announce the release of Deskpro version 2019.7. This includes new feature additions, as well as performance improvements to your helpdesk. 

Features:

• Add relative due dates to the "Create Task" automation action
• CC'd recipients are shown on inbound emailed messages

Improvements: 

• DP-3550    New variables to expose ticket satisfaction: {{ feedback.message }} and {{ feedback.rating }}
• DP-3538    Ability to render ticket message content in webhook with new variable {{ticket_object.getLastReply().message}}
• DP-3478    Snippet usage counter improved to become more accurate
• DP-3274    Enhanced behaviour when deleting/merging built-in custom field pre-defined entries
• CH-822  Software support for TLS 1.1 and 1.2 has been added to mail connections
• CH-1459  Expose table "download_subscriptions" to DPQL
• CH-1466  Add brand mapping to the CSV user importer
• CH-2100  Full department hierarchy now shown in the ticket view in the user portal
• CH-1477  Update all automations and filters when custom field options are changed
• CH-281  The feedback feature has been renamed to community

Bug Fixes:

• DP-3267    Expose the "Sort" drop-down option on the feedback portal page to phrases so it can be translated.
• DP-3310    Ticket SLAs which are being marked as 'Complete' get reverted/recalculated if a new note/reply is added to the ticket
• DP-3540    Organisational usergroup permissions incorrectly overriding custom per-user usergroup settings.
• DP-3271    (Reports) Currency custom field type did not display the value correctly in a custom stat
• DP-3235    (Reports) Ignore 'ticket.id' autolink in subqueries in DPQL v2
• DP-3522    Unable to add a new agent to a chat queue if existing agent was deleted
• DP-3473    Converted custom email templates don't disappear from the list to be converted  after changes
• DP-3232    Remove limit of 10 usergroups when assigning permissions to chat
• DP-3157    Omni-search did not include chat ID's if Elasticsearch was disabled
• DP-3101    Added missing Alias props for Article and Chat custom fields
• DP-3494    (LDAP) Fixed email domain association for users synced through LDAP. Corrected "Creation By" detail.
• DP-3528    Improve confirmation message when adding/deleting custom field options.
• CH-886    Error appeared when using "Forward as a new linked ticket" feature
• CH-765    Error appeared when agent attempted to delete a comment on a guide topic
• CH-997    Google fonts now bundled into the Deskpro to prevent need for external calling of assets
• CH-1016    File permissions corrected for those moving onto S3 file storage.
• CH-824    Tickets were incorrectly showing as locked to an agent in certain reply situations
• CH-775    Times in custom references now correlate to the correct helpdesk timezone
• CH-789    Linked ticket was assigned to default brand rather than brand of parent
• CH-671    Pasted images in user portal replies appear in the wrong place
• CH-804    Translating agent replies using the MS Translator app created unwanted HTML
• CH-833    "Go" agent permalink/URL needs to follow merged tickets
• CH-971    Article language drop-down selector doesn't save the selection
• CH-748    Unable to unset a predefined field when hierarchy/child options are used
• CH-651    Ticket loading fails and appearance bugs out when opening multiple tickets quickly
• CH-666    Autofill incorrectly being triggered in certain areas of the agent interface
• CH-673    First reply SLA should not be completed when the ticket status is changed and no agent reply exists
• CH-662    V2 API department permissions improved
• CH-665    Snippet shortcut menu inserts even when one is not selected
• CH-668    A user can initiate a chat when an agent who is not in any chat queue is set online for chat
• CH-656    Clicking on the category folder tab in the Publish area doesn't load the target on the first click
• CH-1285  Incoming email attachments file names appearing corrupted
• CH-1022  Improved smoother user experience while using custom stats in the reporting area
• CH-1164  Attachments were removed when creating a ticket via "forward as a linked ticket"
• CH-904  Stats with pre-defined custom fields causing issues when embedded as widget in a custom report.
• CH-659  GUI Bug: Omni-search box dropdown appears undesirably when loading agent interface in Chrome.
• CH-752  Navigating to agent preferences showed a blank page instead of defaulting to "Profile"
• CH-1352  Improved "Can edit/delete without logging original" agent permissions behaviour
• CH-1082  Inbound email 'cutter' improved so all intended contents of a message enter the ticket
• CH-1639 Properly log auto responder events into the changelog of CRM profiles.
• CH-1025  Incorrect statuses showing for linked tickets
• CH-1579  Date custom field value can be incorrect in a stat when using date formatting in the query
• CH-1000  Error when saving "Monday" in a date field when "Mon-Fri" are specified criteria
• CH-733  Resolve issues with the Snippets editor window in the Safari web browser
• CH-1653  The "HTML Button" was duplicated in the Snippets text editor
• CH-1343  Removed unwanted HTML when viewing a "Forwarded Email" log within a ticket
• CH-1650  Conversational style of chat displaying incorrect "No matches found" messages
• CH-1598  Improvements to admin area when Turkish language set
• CH-2134 Agent interface GUI improved when creating ticket with a new user
• CH-763  Double loading glitch of sidebar after using "Impersonation mode"
• CH-1393  Live chat window toolbar cuts off on narrow browsers
• CH-1180  Password reset emails not containing proper link if license had expired
• CH-1092  General improvements to the portal contact form appearance across different browsers
• CH-1867  Portal search behaviour improved when special characters are included
• CH-1851  Unable to select CRM type labels in automation criteria
• CH-2385  Can't edit a report stat if there is a compile error