We are pleased to announce the release of Deskpro version 2019.5. This includes new feature additions, as well as performance improvements to your helpdesk.

Features:

• DP-3354    OpenID Connect User Source added
• DP-1347    New email account adaptor connects of Office365 over EWS
• DP-3246    New "Custom Download Fields" - Require a EULA to be accepted before download. Additional control over protected files/private authentication. 
• DP-3081    New "Smart Fields" type - allows the use of Javascript to dynamically render fields.

Improvements:

• DP-3373    Improve performance and appearance of Ticket Billing/Time Log section of the agent interface, when there are many entries here.
• DP-3253    Correct  and improve the appearance of generic icons  (Font Awesome) around the helpdesk portal.

Bug Fixes:

• DP-3392    Chat | Unable to unblock the a banned chat user.
• DP-3198    Reporting | Updating a dropdown variable when manipulating stats in the left column causes a page glitch.
• DP-3292    New ticket page errors out when a required custom field is incomplete
• DP-2611    Pasting code text with spacing into a codeblock in a ticket corrupts the spaces
• DP-3329    Email addresses saved in a user's profile which are not the primary email address causes an error when used to submit a ticket via the contact form.
• DP-3291    Unpublished guides and hidden topics or cause unexpected behaviour

API:

• DP-3305    API V2: Add a 'brand' filter to /tickets and /user_chats
• DP-3363    API V2: Add multiple endpoints for person usersource associations, expand ability to disassociate a usersource. New endpoints:

GET /api/v2/people/{parentId}/usersource_assocs CRUD Get collection of resources
GET /api/v2/people/{parentId}/usersource_assocs/counts CRUD Count list
DELETE /api/v2/people/{parentId}/usersource_assocs/{id} CRUD Delete a resource
GET /api/v2/people/{parentId}/usersource_assocs/{id} Get a resource

2019.5.1 - Includes one minor additional bug fix

• Resolve an error in the command line if the app/scripts/command directory did not exist before an update.

2019.5.2 - Includes one minor software revision

• Revert MPDF (PDF generation library) to a slightly previous version to ensure better backwards compatibility with older PHP versions (PHP5.5)

2019.5.3 - Includes one minor additional bug fix

• DP-3436  Improves overall performance of the live chat widget in the portal