We’re delighted to announce the release of Deskpro 2018.3.1

Deskpro 2018.3.1 is a very minor update to address a few recent bug fixes.

• DP-2667 — Invalid encoding on APIv2 if any property of an entity contained an invalid UTF8 string (most noticible with "garbled text" in mobile apps)
• DP-2671 — Omni-search bar is not returning expected results (numeric ticket refs, person IDs, or other numeric input that existed in text)
• DP-2677 — Inline images from email break if attach auth enabled when ticket auth is enabled
• DP-2674 — You can now specify a withEntityId parameter on APIv2 POSTs to create an entity with a specific ID

Thanks for reading

If you are using Deskpro Cloud, we will be releasing this update shortly to you.

If you are using Deskpro On-Premise, you can update your helpdesk to the latest version from your Admin Interface.