DPQL Examples
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How to create a report showing the impact of failed SLAs on Ticket satisfaction
Objavljeno: 10. jul. 2018
010. jul. 2018 -
Average time till first response
Objavljeno: 20. jul. 2021
023. jul. 2021 -
Number of tickets created this year month by month compared to last year
Objavljeno: 20. jul. 2021
023. jul. 2021 -
First Contact Resolution
Objavljeno: 20. jul. 2021
023. jul. 2021 -
List of tickets that haven't had an agent reply in over 24 hours
Objavljeno: 20. jul. 2021
023. jul. 2021 -
Average resolution time of tickets
Objavljeno: 20. jul. 2021
023. jul. 2021 -
Report to generate ticket custom field IDs
Objavljeno: 26. mar. 2020
026. mar. 2020 -
Reporting on reopened tickets
Objavljeno: 27. jun. 2019
012. jul. 2019 -
Reporting on linked tickets
Objavljeno: 24. jun. 2019
012. jul. 2019 -
What do I use in a query to retrieve the email address of ticket users?
Objavljeno: 8. okt. 2014
014. maj 2018 -
Export user data
Objavljeno: 1. nov. 2016
022. maj 2018 -
Number of times 'Downloads' have been downloaded in the user portal
Objavljeno: 1. nov. 2016
014. maj 2018 -
Show tickets in order of the number of different agents who replied
Objavljeno: 24. feb. 2016
014. maj 2018 -
Summing ticket charges
Objavljeno: 27. nov. 2015
014. maj 2018 -
Retrieving user hostname information in reports
Objavljeno: 30. jan. 2015
014. maj 2018 -
Can I include Satisfaction survey results in my reports?
Objavljeno: 7. jan. 2015
12. sep. 2021 -
Displaying ticket messages in a report
Objavljeno: 22. dec. 2014
014. maj 2018