I am not getting full-text search from the new search bar - Knowledgebase / Deskpro Legacy - Deskpro Support

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I am not getting full-text search from the new search bar

Zadnjič posodobljeno: 9. nov. 2017, avtor Paul Davies

Question:

I'm not getting search matches on the full text of tickets with my Deskpro On-Premise installation. I only get matches on the subject line. What's going wrong?

Answer:

To enable improved search in Deskpro On-Premise, you must set up an Elasticsearch cluster and use it to index your helpdesk.

See the documentation on Installing Elasticsearch.

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Avtor: Ben Henley
Creation date: 16. sep. 2014
Last update: 9. nov. 2017
Publish date: 16. sep. 2014