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Generating a server report file - Knowledgebase / Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

Generating a server report file

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Question:

I've been asked to provide the server report file for my Deskpro On-Premise installation. How do I do that?

Answer:

In the admin interface, go to Server > Report File, and click the Generate Report File button.

 Wait until the report is generated, then click the Download Report File button.

You will get a file called deskpro-report.zip. Sending this to us helps us diagnose server problems.

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