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Download errors when running from behind a proxy: internal hostname being used - Knowledgebase / Managing Deskpro On-Premise / Troubleshooting - Deskpro Support

Download errors when running from behind a proxy: internal hostname being used

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Question:


I'm running Deskpro behind a Nginx proxy under a different internal hostname. Some Deskpro urls are rendered with the internal hostname in them instead of the helpdesk URL or a relative path. All broken URLs seem to have file.php in common. Is there a setting I can change to force them to use our external URL?

Answer:

To resolve this problem:

  1. Make sure that the trust_proxy_data setting is set in config.php.
  2. Configure your proxy to send the correct X-Forwarded-* headers i.e. X-Forwarded-Host and X-Forwarded-Port
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