Admin Audit Log - Deskpro Support

Deskpro Support

Kontakt

On-Premise Controller

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
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- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
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Features

Approvals
Labels
Satisfaction
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Billing and Time
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Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Using Microsoft Azure Translator
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources

CRM

Apps & Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Admin Audit Log

v Managing Agents

Christine Loh
Ray Pagliawan
Eloise Rea

Objavljeno: 21. sep. 2021|Nazadnje Posodobljeno: 15. jul. 2025

Admins have the power to lock out or delete other Agents and make major changes to the helpdesk data that can’t be undone.

You can view a log of all Admin interactions with the helpdesk under Agents > Audit Log. This can be useful if you are trying to investigate an unexpected change to your helpdesk, or if you suspect that an Admin account has been abused.

audit

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naslednja stranCreating Lite Agents Prejšnja stranAgent Login Log

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