Simplify task of creating a ticket from agent interface - Community / Feature Request - Deskpro Support

Simplify task of creating a ticket from agent interface Collecting Feedback

Christian Mattart

When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: department and assigned agent. Department list should be ordered with those of the agent first and then alphabetically. Agent list should first show the colleagues of the agent (those belonging to the same departments as the agent).Thanks for your help!

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New Feature Request

Avtor: Christian Mattart
Creation date: 2. okt. 2014
Last update: 2. avg. 2017
Publish date: 2. okt. 2014
Category: Tickets

Simplify task of creating a ticket from agent interface - Community / Feature Request - Deskpro Support

Simplify task of creating a ticket from agent interface Collecting Feedback

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