Set triggers to run based on SLA statuses changing - Community / Feature Request - Deskpro Support

Set triggers to run based on SLA statuses changing Collecting Feedback

Amabel Watkins

It will be great if in the Ticket Update Trigger there is an added criteria 'SLA status changed from' and 'SLA status changed to', just like there is for department criteria

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New Feature Request

Avtor: Amabel Watkins
Creation date: 13. sep. 2021
Last update: 19. okt. 2023
Publish date: 13. sep. 2021

Set triggers to run based on SLA statuses changing - Community / Feature Request - Deskpro Support

Set triggers to run based on SLA statuses changing Collecting Feedback

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