Need to be able to restrict agent access so they can only edit/delete personal macros, not the ones that are global.
Limit access to Macros - Community / Feature Request - Deskpro Support
Limit access to Macros Collecting Feedback
We have had a few instances, 2 in the last 3 months actually, where agents, not out of malice but thinking they were only changing their own macros, delete macros that were global, used by the rest of the teams. The impact in productivity was immense both times it happened and the extra load on management and team leaders to figure out what happened and along with our Deskpro Admins to fix it was very costly as well. It may seem like a minor thing, however it can be very disruptive.