Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

Thorsten Breuer

We would like to have an ability to set up a trigger / escalations for articles rated negative. At the moment this is only possible for tickets. Some user are rating articles negative and we want to ask them why, because they do not leave a comment.

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New Feature Request

Avtor: Thorsten Breuer
Last update: 23. avg. 2021
Category: Automations

Ask user for feedback when rating an article negative - Community / Feature Request - Deskpro Support

Ask user for feedback when rating an article negative Collecting Feedback

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