Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once - Community / Feature Request - Deskpro Support

Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once Collecting Feedback

Kyle Oliveira

We'd like to administratively adjust agent preferences--present and future--so that they will have the Automatically close ticket tabs when set to unchecked.

Right now agents have to manually do this by going to Preferences > Profile > Tickets and unchecking the replying option. We'd like to set that behavior system-wide with our agents, but I'm unable to find a setting within the Admin portal or through the API.

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New Feature Request

Avtor: Kyle Oliveira
Datum vloge: Sep 14, 2018
Category: Tickets

Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once - Community / Feature Request - Deskpro Support

Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once Collecting Feedback

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