Preskoči in pojdi v glavno vsebino

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. - Community / Feature Request - Deskpro Support

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. Report

We have SLAs assigned by department. Right now I have to configure a
Ticket Changed Trigger at every department (dozens) to remove all other possible SLAs (every SLA not associated with the endstate department that the ticket is being transferred to.. one at a time) that the ticket may have been assigned to. This requires adding any new SLAs created, to every department, every time, as well. It would be nice to have a single 'Remove all existing SLAs' option.

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Potrebuješ namig za geslo?